Terms and Conditions

For Indonesians, click here.

Pickup & payment around the venue (outside the gate or at a designated location) before the concert starts, at the agreed time.
The device can be used in the surrounding area & concert venue.
Return at the same location (unless otherwise stated) after the concert ends, at the agreed time. Failure to do so will apply late fees.

Be able to show proof of secured concert ticket according to rental date.
It is mandatory to provide 2 (two) active emergency contacts (parents/siblings/friends).
The device can only be picked up and used by the renter as registered.
If you cannot fulfill the conditions above, the rent is cancelled and no refunds (cancellation fees may apply).
If the device is to be used by a friend/other party, you must contact the admin to transfer the slot, at latest 7 days before concert date.
If the device is used or transferred to another party without the admin’s permission, cancellation fees and blacklisting will apply.

It is mandatory to wear a wristband and show the appropriate concert ticket.
Submit 2 original and active identity as guarantees:
– National Identity Card or Passport (mandatory , if it will be used for benefits or entrance tickets, please confirm with the admin)
– One of: Driver License / Student Card / Employee Card
Willing to sign a rental agreement.
Willing to be photographed when picking up the device.
All information provided will be kept confidential.

If the concert is cancelled/rescheduled with an official announcement from the promoter, the down payment will be fully refunded.
Apart from the reasons above, the down payment is non-refundable.
Cancellation from the renter for any reason, at latest of 7 days before the concert date. Cancellation fees will apply within 7 days to concert date.
Any damage or loss to the device or its accessories is the responsibility of the renter. The renter must pay a fine equal to the price of a new device (based on the price quoted by the official store for each device).

Have questions?